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Job Opportunity: VIP Account Manager - Team Leader

 
Date   Oct 17
 
Listing No.   IE244591
 
Sector   Customer Sales, Service & Support
 
Region   Center
 
City/Yishuv   Raanana
 
 
VIP Account Manager - Team Leader
 
Our Consumer group is growing its world class service group and is looking for a VIP Account Manager Team Leader. The VIP AM Team leader will be focused on building and managing a team of VIP AMs, responsible for developing new VIP customers, increasing VIP client’s life time value, satisfaction and revenue contribution for assigned VIP customers.

Our B2C unit operates world’s largest Online Experts Service marketplace! Under the brands PrestoExpert.com and Kasamba.com consumers from around the world can easily find the right expert to supply them with professional advice and assistance from a pool of over 200,000 + experts in 600+ categories.

Be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of belonging to an excellent company.

What You Will Own?

Increase Retention, Loyalty and Lifetime Value
Analyze reports to identify patterns in VIP behavior and upgrade opportunities
Handle VIP’s day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal service
Being responsible for revenue and engagement metrics for VIP clients
Evaluate and monitor VIP activity to ensure maximum life time value
Working to achieve revenue goals

What You Need for Success?

1+ years’ experience in customer service or account management
Fluent English both in written and verbal communication skills.
Inter-departmental communication skills
Goal oriented person with ability to work under pressure
Ability to generate revenue on own initiative based on personal account relationships
Exceptional interpersonal skills using different channels such as phone, email and chat messaging
Analytical and operational skills
Flexibility of working hours - Rotating shifts, to fit the US customers hours - optional
 
 
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