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Job Opportunity: Technical Support Engineer (Tier 2)

 
Date   May 22
 
Listing No.   IE249649
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Technical Support Engineer (Tier 2)
 
Looking for an experienced Tier 2 Support Engineer to join our amazing team.
Providing support for our customers.
This position challenging technical work and opportunities for learning and development.

If you’re a problem-solver at heart, a self-starter, and a team player with excellent English - We want to hear from you!

Tier 2 Support Engineer Job description:

Assume responsibility for the our customers, accountable for maintenance and assisting all technical and product-related queries
Responsible for customer interactions/communications, while being the support liaison between customer, Product Management, R&D, and Business units
Assist troubleshooting & resolving complex technical problems
Act as a high-level escalation point for R&D engineers

Technical Skills requirements

Web technologies knowledge such as HTML, CSS
Database and SQL scripts experience
JavaScript and jQuery knowledge
REST/Jason API

Soft Skills requirements

Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
Excellent written and verbal communication skills in English at a mother tongue level
Ability to coordinate and communicate effectively with teammates, managers,
and clients to maintain high service levels in a demanding environment
Ability to self-manage and take initiative
Customer facing skills
Estimated 25% travel
 
 
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