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Job Opportunity: Technical Support Engineer (Tier 2)

Date   May 22
Listing No.   IE249649
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
Technical Support Engineer (Tier 2)
Looking for an experienced Tier 2 Support Engineer to join our amazing team.
Providing support for our customers.
This position challenging technical work and opportunities for learning and development.

If you’re a problem-solver at heart, a self-starter, and a team player with excellent English - We want to hear from you!

Tier 2 Support Engineer Job description:

Assume responsibility for the our customers, accountable for maintenance and assisting all technical and product-related queries
Responsible for customer interactions/communications, while being the support liaison between customer, Product Management, R&D, and Business units
Assist troubleshooting & resolving complex technical problems
Act as a high-level escalation point for R&D engineers

Technical Skills requirements

Web technologies knowledge such as HTML, CSS
Database and SQL scripts experience
JavaScript and jQuery knowledge

Soft Skills requirements

Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
Excellent written and verbal communication skills in English at a mother tongue level
Ability to coordinate and communicate effectively with teammates, managers,
and clients to maintain high service levels in a demanding environment
Ability to self-manage and take initiative
Customer facing skills
Estimated 25% travel
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