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Job Opportunity: Technical Support Engineer

 
Date   May 24
 
Listing No.   IE249149
 
Sector   Hi-Tech, Technology & IT
 
Job Code   90621
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Technical Support Engineer
 
An opportunity to join our Technical Support team, whose responsible to provide ongoing and dedicated tier 2 support for a wide range of the company's products.

Main responsibility will include:

• integrating products, trouble shooting, maintenance, upgrading services, training etc.
• Be a knowledge-center about the company's products, and a go-to person for technical queries.
• Technical Issues management, a focal point for technical queries by clients
• coordination between different teams of the company until full resolution of issues.
• Performing of diagnostic procedures, troubleshooting actions and problem solving.
• Document and write procedures and workflows for new products and features.
• Analyzing and producing reports

Job Requirements:

• Fluent English Written and Spoken - Required
• Experience in technical support team in international hi-tech/internet companies. - advantage
• Experience in the payments industry - advantage
• Technical background -analyzing and producing reports, basic programming or web development skills, internet experience, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, etc.
• Experience with creating SQL queries, SQL server
• Ability to analyze problems quickly and find suitable solutions based on available resources.
• Ability to speak and convey complex technical concepts and issues.
• Preference to work in a dynamic entrepreneurial environment.
• Fast learner, team-player, multi-tasker, tech-oriented, Good interpersonal relationship and teamwork skills.
• Additional languages - an advantage.
• Education: BSc /BA- Must

 
When applying - please mention that you saw the job advertised on Israemploy
 
 
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