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Job Opportunity: Technical Support Engineer

 
Date   Nov 17
 
Listing No.   IE245225
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Technical Support Engineer
 
We are looking for a highly motivated Technical Support Engineer to join our
growing Technical Support team and be a part of our R&D department.

Responsibilities:

● Tier 1-3 Technical Support - E2E ownership on Technical Support
tickets - investigate, find and solve root cause.
● Manage production incidents on our websites and internal
infrastructure - Identify issues severity and impact from a technical and
business aspect. Own issue until resolution and report progress to relevant
stakeholders.
● 24/7 Sites & Application Monitoring - R&D focal point overseeing
all system monitoring and ensuring health check status is up.
● Reporting - Provide company stakeholders with periodic
performance insights and reports.

REQUIREMENTS

● 2-3 years’ experience in technical support roles
● Strong ability to take ownership from initial report and follow
through until full resolution and customer’s satisfaction
● Knowledge in web: HTML, CSS, JS etc
● Knowledge of SQL Scripting
● Basic knowledge of IT / Unix/Linux systems /Utilities
● Familiar with Google Adwords/Analytics/Webmaster tools - An
advantage.
 
 
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