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Job Opportunity: IT Service Desk Engineer

Date   Dec 11
Listing No.   IE245483
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Herzliya
IT Service Desk Engineer
We are looking for an IT Support Specialist with a good orientation for
customer service to join the IT department. As an IT Specialist, you will be
a member of a world-class IT organization and will effectively investigate
and resolve software and hardware problems for our Israel and EMEA

Primary responsibilities

Answering, evaluating and prioritizing incoming requests for assistance from
users experiencing problems with hardware, software, networking, and other
computer-related technologies.
Responsible for keeping call data up to date in a call tracking system.
Maintaining and tracking the locations CAPEX/OPEX budgets.
Installing computer equipment and software.
Working with users to recommend appropriate hardware and software upgrades.
Providing training on the proper use of systems.
Communicate highly technical information to both technical and nontechnical
personnel is critical.
May participate in the development of information technology and
infrastructure projects.
May conduct training programs designed to educate an organization's computer
users about basic and specialized applications.


3+ years' experience supporting a heterogeneous environment.
1+ years' experience supporting cloud computing.
The ability to setup and troubleshoot Windows 7/8/10, and Mac OSX systems.
Deep knowledge of Google Apps (Gmail, Calendar, Drive, Sites, etc).
Good working knowledge of other cloud computing services.
Good working knowledge of Active Directory, Domain, and Network Security.
Excellent verbal and written communication skills in English.
Helpful, courteous, and energetic demeanor.

Preferred qualification

Good working knowledge of maintaining wired and wireless networks.
Good working knowledge of security protocols and systems.
Familiarity with Meraki and Cisco networking.
Familiarity with Mobile device support (i.e. iPhone, Android).
Support and change management of VoIP phone systems.
High-level knowledge of networking protocols, storage technologies, and
back-office applications and services is desired
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