Job Opportunity: IT Analyst
||Hi-Tech, Technology & IT
Key Responsibilities We are looking for a temporary IT Analyst for a period of 6-9 months.
Taking ownership and responsibility for all Service Desk calls logged
managing the full ticket lifecycle.
Using judgment to resolve incidents and change requests, escalating to
technical teams as required.
Build productive, effective relationships with customers, external service
providers and internal IT teams and business departments.
Deliver the highest level of service, ensuring that established SLA's and
KPI's are met and business/customer expectations exceeded
Assist all employees with the installation, configuration and on-going
usability of their respective workstations, software applications and
Internet / Intranet connectivity
Work with vendor support contracts to resolve technical problems across all
areas of the office technology service function
Ensure workstations interconnect seamlessly with diverse systems and
services including associated back office functions such as file and print
servers, email services, application services and any other administrative
Provide direct support for mission critical business functions.
Experience and Skills
Good understanding of the ITIL framework, with excellent knowledge of
Good communication skills and a friendly approach
Excellent computer operating system skills, preferably demonstrated through
the attainment of industry standard qualifications.
Experience in troubleshooting hardware and software issues on both desktop
and laptop platforms.
Excellent computer software skills and detailed understanding of Microsoft
applications and their functionality
Familiarity with LAN, WAN and IP networks
Knowledge of Apple Operating Systems and applications
Ability to work under pressure and to tight deadlines.
Good written and verbal communication skills with strong attention to detail
Enthusiastic and strong hands-on, can do approach to problem solving
At least 2 years' experience working in a technical desktop support role
A flexible approach to working hours may be required
Previous experience in the eGaming industry (Casino, Poker, Sports)
Ability to travel
Native English or same level
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