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Job Opportunity: Customer Success Specialist

 
Date   Jan 15
 
Listing No.   IE246416
 
Sector   Customer Sales, Service & Support
 
Region   Center
 
City/Yishuv   Netanya
 
 
Customer Success Specialist
 
Get used to managing customers like VMware, LinkedIn, Netflix, Twitter,
Cisco and more!
We achieve 95% contract renewal rate among our fortune 500 customers not
only because of the brilliant products we create but also because of the
unbeatable support and services we provide.
The company provides tools to some of the most creative companies and teams
in the world to help automate their software development process while
providing deeper insight into complex build operations. This allows
developers to build better products quickly, efficiently, and to get those
products out to the world.
We are different from many other software vendors. We heavily invest in
building reliable, tight and personal relationships with our customers from
day one.
It is our goal to be the best company that our customers have ever
interacted with, and there is only one way to do it - we love our customers!
Our passion for high-quality software, unique customer service and
phenomenal support is the foundation of our success.
If you believe you should be part of these values and goals we would like
you to join our sales and customer success team!

Responsibilities:

Ownership of subscription renewal process with actual customers
Monitor customer feedback, and follow up various issues
Identify new needs of the company's customers and provide the right solution
Follow up with customers who have completed their purchase process -
coordinate trainings and set up support accounts
Monitor customer satisfaction across service lines
Monitor the quality of customer support process
Manage customers' feature requests and integrate with Product team

Qualifications:

Passionate
Metric driven
2-4 years' experience in service oriented positions
Superior relationship management and communication skills are required
Demonstrated ability to work collaboratively across departments (tech and
sales)
Strong follow-up and organizational ability
Strong Business and creativity senses
Sales force experience - preferred
Hard worker. Hard player.
 
 
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