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Job Opportunity: Customer Success Manager - US Hours - Work from Home

Date   Mar 20
Listing No.   IE244785
Sector   Sales, Marketing & Biz Dev
Job Code   1080018
Region   Work from Home
City/Yishuv   Work from Home
Language(s)   English
Customer Success Manager - US Hours - Work from Home
We are searching for highly analytical individuals with a demonstrated interest in technology. An ideal candidate should be a quick study of complex systems who thinks independently while still complying with standards, while maintaining the highest levels of transparency and work ethic.
Working for us, you have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities. You will contribute to the exchange of ideas while we constantly work to advance our product.
We work 100% remotely, each team member from their own home.

• Answer phones and emails, providing answers to a wide range of topics
• Act as a trusted advisor to new and prospective customers
• Review customer requirements to provide the most optimal solution for their organization
• Troubleshoot technical issues and communicate back to the customer

Please ensure you can work one of the below full-time shifts before applying:
3 PM - 11 PM Monday-Friday (Evening Shift)
5 PM - 1 AM Monday-Friday (Evening Shift)
7 PM - 3 AM Monday-Friday (Evening Shift)
9 PM - 5 AM Monday-Friday (Late night shift)
All shifts are full-time, Monday-Friday, and also Sunday mornings 9 AM - 11 AM (Israel time).
The above eight-hour shift would be your usual schedule but more time may be required depending on daily circumstances.

• 0-3 years of Customer Success/Support experience (SaaS experience preferred)
• Analytical mindset with ability to quickly recognize patterns
• Able to master new software and systems effortlessly and quickly
• Superb writing and communication skills: accurate, focused, and detailed
• Excellent at multitasking and productivity
• Strong interpersonal skills

• Salesforce experience
• Familiarity with web development languages (HTML, CSS, Javascript, etc.)
• Technical writing and/or copywriting skills at an advanced level

Please submit your CV in Word format to with a cover letter including the following:
• An explanation of why you are an ideal candidate including any relevant technical skills
• Your preferred shift (or let us know if you could cover any)
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