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Job Opportunity: Customer Success Manager - Chinese Speaker

 
Date   Oct 05
 
Listing No.   IE244265
 
Sector   Customer Sales, Service & Support
 
Region   Center
 
City/Yishuv   Herzliya
 
Language(s)   Chinese
 
 
Customer Success Manager - Chinese Speaker
 
Do you believe in personalized service?
Do you understand the value of trust, accessibility and the personal touch
when it comes to cultivating business relationships?
Then you just might be the right candidate for our Customer Success Manager
China position.
This is an opportunity to be our eyes and ears with the clients in China.
Help them work through their issues.
Be ahead of the curve by sharing new product releases or content relevant to
their business.
Listen to their feedback to help the Product and R&D team innovate new
features.
Ultimately, you're there to ensure that our customers are more successful.

Responsibilities

Ability to manage clients' accounts on all levels: technical, business,
support, and product
Work with clients directly
Handle new feature releases
Provide client feedback internally
Provide client training and webinars
Upsell existing clients
Introduce new features

Minimum Qualifications

Chinese - mother tongue level
Product management sense/familiarity
Web marketing and digital advertising experience
Mobile (iOS, Android) advertising experience
Some technical background
Strong business level spoken and written English

Availability to work Monday - Friday
 
 
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