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Job Opportunity: Customer Success Manager- Bilingual English/Spanish

 
Date   Apr 18
 
Listing No.   IE240260
 
Sector   Customer Sales, Service & Support
 
Region   Center
 
City/Yishuv   Hod Hasharon
 
Language(s)   Spanish
 
 
Customer Success Manager- Bilingual English/Spanish
 
Customer Success Managers (ROW Region) are responsible for managing all
technical aspects of a company's relationship with its existing customers.
They work closely with the Customer development teams to ensure ongoing
revenue stream from existing customers and increase sales to existing
customers.
By providing top-quality technical services after a sale, Customer Success
Managers help to ensure customer satisfaction and health, as well as
strengthening the ongoing relationship with customers.

Key Responsibilities

. Accountability for ongoing value delivered successful implementation,
through upsell/cross-sell activities
. Customer key point of contact for all technical aspects including
on-boarding, methodology consultancy and best practices
. Trusted advisor. Build strong and positive relationships with clients at
various levels
. Act as the voice of customer within the company
. Actively play a part in ensuring financial targets are reached

Skills & Qualifications:

At least 3 years of experience as a customer success manager \technical
account manager for enterprise software or project manager for ERP projects
Excellent verbal and written skills with strong communication, presentation
and interpersonal skills with proven experience in a direct client-facing
role.
Ability to handle high-pace sales processes and management of multiple
customer accounts
Experience in SAP or Oracle software enterprise testing- Major advantage
Customer service and technical support abilities, strong analytical and
problem solving skills, a high level of professionalism, with the ability to
multi-task, strong attention to detail and self-motivation.
Business orientation and analytical thinking.
The ability to work in a dynamic, cross-functional, team-based environment.
Fluent English and Spanish

Reports to:

Customer Success Director, EMEA and ROW
 
 
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