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Job Opportunity: Customer Success Manager

 
Date   Jul 19
 
Listing No.   IE250931
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Raanana
 
 
Customer Success Manager
 
Responsibilities:

Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
Learn customer technical and business environment relevant to the success of the implementation
Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
Share best practices to ensure informed decisions are being made
Train the customer on the self-service aspect s of the platform
Ensure customer buy in throughout the process
Ensure on time, on budget quality delivery to the customer
Analyze customer’s data inputs for trends, distribution and other statistical aspects.

Requirements:

Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI or a consultancy company
Proven ability to drive continuous value
Experience working with fortune 500 clients
Impeccable written and verbal communication skills. Excellent presentation skills
Detail oriented and analytical.
Strong team player and self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Excellent trouble shooter
Excellent time management skills for yourself and others
Requirements
Bachelor degree preferable in process engineering, computer science
PMP – a plus
Some travel required

Technical Requirements:

Prior experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
SQL queries – a plus
Prior experience in systems integration – a plus
 
 
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