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Job Opportunity: Customer Service Representative

 
Date   Nov 22
 
Listing No.   IE243834
 
Sector   Customer Sales, Service & Support
 
Region   Center
 
City/Yishuv   Ramat Gan
 
Tenure Type   Full Time
 
Language(s)   English
 
 
Customer Service Representative
 
We are looking for a Customer Service Representative to join our team.

Reporting directly to the Director of Global Operations, the Customer Service Representative will serve as the trusted point of contact for our customers, beginning from post-sale and extending through onboarding, renewals and upgrades. The Customer Service Representative will proactively engage with each account ensuring the leverage of every function and maximizing the value of each subscription.

This is a full time position based in Ramat Gan, Israel

Responsibilities:

• Establish and manage customer relationships from end to end once a sale is made
• Renew annual subscriptions
• Cross-sell and upsell products to existing members
• Explain new features and onboard new customers
• Monitor customer usage and perform regular customer ‘health checkups’
• Maintain and nurture relationships with customers to drive product adoption

Requirements:

• Native English speaker
• 2+ years of direct customer service experience
• Technical skills and affinity for solving technology issues when assisting customers
• Ability to understand customer requirements, identity, upsell, cross-sell and address customer needs
• Team player with a high level of integrity
• Strong listening and communication skills with the ability to be the voice of the customer in our team
 
When applying - please mention that you saw the job advertised on Israemploy
 
 
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