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Job Opportunity: Customer Success Manager

 
Date   Jun 04
 
Listing No.   IE241242
 
Sector   Customer Sales, Service & Support
 
Region   North
 
City/Yishuv   Yokneam
 
 
Customer Success Manager
 
For a world leader in market intelligence solutions for the online travel and hospitality industries - and we’re hiring!

We’re seeking for a high experienced – Customer success manager for our costumer success group.
You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities

· Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
· Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
· Develop, prepare, and nurture customers for advocacy.
· Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
· Advocate customer needs/issues cross-departmentally.
· Program manage account escalations.

Qualifications & Requirements

· Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
· Prior experience in the travel and hospitality industries – a must
· Proven ability to drive continuous value of our product(s).
· Familiarity working with clients of all sizes.
· Impeccable written and verbal communication skills.
· Detail oriented and analytical.
· Strong team player but still a self-starter.
· Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

5+ years of relevant experience.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
Prior consulting background is desirable
 
 
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