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Job Opportunity: Customer Success Engineer - Russian Speaker

 
Date   Jul 17
 
Listing No.   IE251157
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
Language(s)   Russian
 
 
Customer Success Engineer - Russian Speaker
 
We are on the lookout for a Customer Success Engineer - someone who puts the extra mile into smile. The major objective of this role is to maintain the highest levels of satisfaction for our valued customers. By focusing on project delivery, implementation consulting, customer assistance and post-implementation support, this role is critical in ensuring our customers get the most out of our products.

A successful Customer Success Engineer works with customers to assess their requirements for personalization and optimization. They develop and deliver customers with unique implementations through the on-boarding and adoption phases until deployment and transfer necessary knowledge for customer success. This is a role for lovers of technical knowledge, lovers of developing projects from phase to phase, and for those who get satisfaction from making customers radiate with joy.

The Task-at-Hand:

Create implementation plans for new and existing clients
Report on project delivery
Align with the Sales and Presales teams, supporting these teams through out the sales cycle if needed
Design data exchange (import/export) solutions
Clarify technical and business design of the end-to-end implementation

Optimal Skills for Success:

MT Russian
Degree in Computer Science or a related discipline
Several years of development in JavaScript with modern frameworks such as Angular, NodeJS and React
Technical degree, as well as 2+ years working experience, in a professional services/consulting environment/software development of an enterprise software company or consultancy (Self-taught hackers are also welcome)
Knowledge of e-commerce functions is an asset, though not required
Comfortable responding to the varying demands of working for a dynamic, international company
Bonus if you have experience working with online Publishers or eCommerce
You are a self-motivated individual with well-developed interpersonal & communication skills and a strong desire to succeed
 
 
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