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Job Opportunity: Customer Success (Account) Manager

 
Date   May 24
 
Listing No.   IE249568
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Success (Account) Manager
 
We're looking for a Customer Success (Account) Manager to play a key role in managing existing and new clients, as well as enhancing our product offerings. You will work directly with the VP of Product and VP of Sales, conducting user research on our products, interacting directly with our Fortune 300 clients to identify opportunities for product enhancements, and helping train and launch new products for our clients. You'll also be tasked with ensuring our product remains the best in the industry and that its value and business impact is accurately reflected. You will gain experience working with our company's and our client's senior leadership.

We are lean, fast-paced, and excited about bringing on a new team member. You will have the chance to expand the role, further develop customer-facing skills, and grow quickly with the company. You will work from our Tel Aviv office, with the opportunity to travel to our New York office as needed to meet with clients.

Responsibilities:

Work closely with new and existing clients to ensure success, manage all user interactions, including informing them of product changes, conducting training, and ensuring their satisfaction
Manage and expand our user relationships, including running routine calls with users, increasing their product engagement, and identifying/working to resolve any issues with our products
Be our internal client advocate; conduct qualitative and quantitative user research to identify product improvements and work with product/engineering teams on design and implementation
Oversee customer success, acting as the point person for user issues to manage client expectations and oversee the technical team in implementing fixes in a timely manner

Requirements:

B.A. or B.S. from a top-tier U.S. University, or comparable English-speaking Program
2+ years of work experience in Account Management or Customer Success at a VC-backed startup
Strong research skills (preferably experience with large data sets)
Proven leadership experience and an ability to self-manage and execute projects from scratch
Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
Fortune 500 client experience (in advisory, consulting, or account management is a plus)
Experience working with BI platforms (e.g. Google Analytics, Mixpanel) for customer analysis and
Knowledge in SQL is a plus
High Level English, Preferably to a Native English speaker
Willing to work on US hours (Monday to Friday on US hours)
 
 
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