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Job Opportunity: Customer Experience Expert

Date   May 30
Listing No.   IE241151
Sector   Pharmaceutical
Job Code   # 8477
Region   Center
City/Yishuv   Petah Tikva
Customer Experience Expert
Our global API division is hiring a customer experience expert, to support our global customers.

The job includes:

Response to technical requests to ensure qualitative service provided to the
customers in a timely manner
Follow-up on pending service requests, in order to get a complete and
accurate answer
Coordinate between the business units, account managers and customers on
technical requests on a daily basis
Build relationships with customers, considering the various cultural
Deal with complicated issues such as complaints, long pending requests, etc.
Initiate ideas to further improve the service


BSc in chemistry / life sciences / relevant field - must
Previous experience in customer experience or pharma industry - an advantage
Fluent English - must

Full time position
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