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Job Opportunity: Customer Care Representative

 
Date   May 18
 
Listing No.   IE240632
 
Sector   Sales, Marketing & Biz Dev
 
Region   Center
 
City/Yishuv   Netanya
 
 
Customer Care Representative
 
Looking for a qualified candidate for our Customer Care team. If you are a
natural problem-solver and a strong communicator with a willingness to learn
and adapt, we want you with us!
Day to Day responsibilities include reviewing all new inquiries and
prioritizing issues utilizing our existing Customer Care processes

Responsibilities

. Reply to the company's customers inquires provide worldwide, professional
support
. Develop effective and successful customer care processes
. Providing guidance for problems and questions.
. Advocate customer needs/issues cross-departments
. Dedication to global customer service and ability to understand and
deliver on customer's needs.
. Identify and escalate priority issues per customer specifications
. Escalate issues effectively and in a timely manner as they arise
. Perform analysis and research, provide recommendations for ad placements
and to increase performance

Qualifications

. Native-Level Written and Spoken English- Required
. Experience in Technical Support and/or Customer Care - Advantage
. Ability to build productive relationships with colleagues at remote sites
around the world will make you successful in this role as will patience and
a sense of humor
. BA in Business Economics, Business Management or other similar fields-
advantage
. Ability to multitask and handle various tasks and priorities
. Experience in MS Excel - an advantage
. Flexible hours may be required to allow fast response to customers
. Tech savvy
 
 
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