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Job Opportunity: Care Center Administrator – Bilingual English & Spanish

Date   Nov 14
Listing No.   IE244716
Sector   Customer Sales, Service & Support
Job Code   # 3280
Region   Center
City/Yishuv   Rehovot
Language(s)   French; German; Italian; Spanish
Care Center Administrator – Bilingual English & Spanish
The Care Center Administrator, as part of the customer support organization, is responsible for daily operation of the Support Center.
In this function he/she will be handling customer calls and requests regarding operation and service

Major Responsibilities

First-line of response for all customer enquiries
End-to-end case management including collaboration with internal and external parties
Supervising the support center CRM systems
Administrative team work

Specific Tasks

Opening cases arriving from customers via phone, emails, or community
Handling non-technical cases with internal departments
Monitoring case queues and SLA response time to customers
Following up on technical escalations
Tracking parts ordering and deliveries
Training new agents on CRM system
Updating knowledge base and procedures

Required Experience

BA degree or higher
Fast learner
Excellent team spirit
Experience with CRM system (salesforce advantage)
Good computer skills with excellent knowledge and skills with Excel
Multitasking and ability to work reliably and accurately under pressure
Good written and verbal communication skills
Fluent English
At least one additional language (German/Spanish/Italian/French)
Shift work may be required from time to time
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