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Job Opportunity: Call Center Manager

Date   Mar 16
Listing No.   IE247763
Sector   Telemarketing & Call Centers
Region   Jerusalem
City/Yishuv   Bet Shemesh
Call Center Manager
The Call Center Manager is responsible for the strategic planning and execution of all Call Center operations for the US market.
Our call center is located at our facilities in Ramat Bet Shemesh Alef.
This position will manage and lead all continuous improvement activities to enhance the client acquisition process.

The goal is to run a call center with 50 people, starting immediately with five people and adding five every three months.

Key Responsibilities:

Provide strong, dynamic leadership that mentors, develops, and guide team members
Manage the hiring, training, retention and performance of the call center personnel
Engage and build loyalty through promoting relationship building
Develop strategies for future enhancements that align with company goals
Report on key business metrics to top leadership; measuring results and monitoring service quality to provide timely and actionable feedback to the field
Establish standard operating procedures, develop and implement approved process and / or operational improvements and verify adherence to policy
Manage department budget


4+ years people management experience, leading small-to-mid size groups
A proven ability to effectively resolve problems and implement process improvements in a production call center•
You have impeccable communication and organization
You have a history of motivating both individuals and teams to achieve results
You perform beyond expectations in a fast paced and changing environment


4+ years of experience managing and developing a team required
2+ years of experience required in a call center environment
Proven ability to manage and develop individuals and teams effectively
Previous project management experience preferred
Prior expertise in running call center operations preferred
Prior experience in implementing and or selection of call center tools (telephony, workforce management, quality coaching) preferred
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